The present terms and conditions are of mutual accordance between Cristina Laffan Oliveira, taxpayer 234705361, holder of RNAAT license n. 155/2022, based in Monte do Pomar do Meio CCI 1423, Pintada, 7050-322 Montemor-o-Novo, from now on referred as owner, and any individual who wishes to make reservations through www.wineroots.pt , from now on referred as client.

I – Object and extent of aplication

I.I – This document has by object the definition of the general sales conditions established between the owner and the client, since the reservation until the end of the event.

I.II – The conditions below regulate all the stages necessary to the act of reservation by the client, assuring the following of the transaction between parts.

I.III – By making a reservation, the client automatically expresses total acceptation of the terms and conditions, prices, bought or to buy products.

II – Reservations

II.I – The client must reserve through the website www.wineroots.pt.

II.II – All reservations must be made at least 72 hours prior to the event.

II.III – With the pre-reserve, the client must pay 30% of the value of the product/service acquired.

II.IV – After pre-reserve payment confirmation, the client will receive an email confirming the pre-reserve for the event and chosen dates.

II.V – Until 24 hours prior to the event the client must pay the remaining 70% left.

II.VI – After full payment confirmation, the client will receive an email confirming the reservation and with all the information about the event/product acquired.

II.VII – In the confirmation email will appear, whenever applicable:

II.VII.I – the specific characteristics of the contracted activities;

II.VII.II – eventual risks intrinsic to the contracted activities;

II.VII.III – needed supplies/materials not made available by the owner;

II.VII.IV – physical and technical requirements of the participants;

II.VII.V – minimum and maximum age permitted in the activities;

II.VII.VI – services contracted and prices;

II.VII.VII – any other elements indispensable to the planned/contracted activities.

III – Payment

III.I – All prices are tagged in Euros.

III.II – Payment methods:

III.I.I – Paypal

III.I.II – MB Way

III.I.III – Bank transfer

III.III – In products in Alentejo geographical area the price contemplates client transfers when applicable.

IV – Cancelation Policy

IV.I – Cancelations are allowed on all reservations.

IV.II – With the exception of transfer the might be included in the product/service, in all cancelations made at least 48 hours prior there will be no charges for the client.

IV.III – All cancelations made after 48 hours prior to the event will be fully charged.

V – Policy Changes

The owner reserves the right to, at any time and without further notice, change the website reservations content, products, product specifications, general or commercial conditions.

VI – Responsability

VI.I – All products/services commercialized in the website www.wineroots.pt are in compliance with applicable legislation.

VI.II – The owner is not responsible for any damage to come from interferences, interruptions, informatic viruses, malfunctions or system disconnections.

VII – Privacy and Personal Data Protection

VII.I – Collected data is done in accordance with the Regulamento Geral de Proteção de Dados.

VII.II – The data collected is necessary to:

VII.I.I – Reservations processing.

VII.I.II – Communication with the clients about reservations and products/services commercialized in www.wineroots.pt

VII.I.III – Information and complaints processing.

VII.I.IV – Statistical analysis.

VII.I.V – Direct marketing.

VII.III – Collected data will not be transmitted to third parties not related with the products/services acquired.

VII.IV – The client has the right to access and update personal data by requesting it through the email info@wineroots.pt

IX – Aplication

All conditions stated above are applicable to all products/services on sale in the website www.wineroots.pt

X – Complaint Conflict Resolution

In case of litigation both parts opt to recur to Plataforma Europeia de Resolução de Litigios em Linha, available athttp://ec.europa.eu/consumers/odr.

Policy updated in March 2022.